Digital » Conversational AI
Bringing AI to life can help support the people in processes and engagement rich environments, and when you continually train your AI, it will behave in the same way your employees do. By deploying AI to support customer service, HR support, marketing, and IT helpdesks, you can use an intelligent virtual agent that can function across channels, including voice.
At Blue Turtle, we can help you employ the services of a digital employee by deploying a conversational AI solution that brings the best elements of human interaction such as conversation, expression, emotion and understanding to the user experience. Using Natural Language Processing to collaborate with humans, your solution will locate information and perform complex tasks while bringing the “human touch”.
Drive deeper connections across your business and customer ecosystem and derive greater business value by turning to a conversational AI solution that lets you:
Improve customer service with conversation AI, reduce wait or hold times, and simplify the navigation of complex call menus.
Use intelligent automation in back-end operations and take ownership of high-volume repeatable tasks.
AI that is not confused by catchphrases, regional accents, or speech patterns.
Function cross channels and use-cases, from HR, IT, finance, insurance, and legal.
AI that can read, handle voice, interpret and answer employees’ queries quickly, enabling self-help.
AI that analyses and learns from the data and human action.
Use the pre-built AI modelling and train your digital employee without the need for software coding.
How can you use a conversational AI solution?
I am a digital bank!
Create personalised experiences and rethink customer services using an AI solution that is much more than just a chatbot. Allow your customers to get the answers they need and the solutions they want quicker.
I am in insurance!
With conversational AI, you can create a 24/7 digital insurance agent who can process policy transactions and tackle coverage questions, making it easier for employees to service policyholders and creating happy customers.
I am a telco!
You probably need to reduce churn; with conversational AI and automation trained to understand commonly asked questions in call centres, like contract duration, penalties, and balance inquiries (pre-paid). You create always-on customer service and improve order handling, customer billing, plan management and network support.
I am in healthcare!
With conversational AI, it doesn’t matter if you provide healthcare coverage or health insurance; you can deliver real-time answers to patients’ questions regarding benefits coverage and even procedure costs and relieve overburdened staff from repetitive high-volume tasks. Letting you put the patient back into healthcare.
Ask us how you can train a digital virtual assistant using AI and reduce mundane tasks, avoid the frustration of one-dimensional chatbots, and start taking advantage of two-way customer experiences.